Empathy: the vital foundation for workplace success

Empathy: the vital foundation for workplace success

A new kind of mantra
According to Satya Nadella, Microsoft CEO, the ability to understand and feel what others experience is critical to the work of technology giants like Microsoft. At an event in November, while discussing his book, "Hit Refresh", Satya explained:
“…one of the things that I’ve come to realise is, if I look at what is Microsoft’s core business, it is about being able to meet the unmet and unarticulated needs of customers and there is just no way we are going to be able to succeed in doing that if we don’t have that deep sense of empathy.